An Affiliate of New York Eye and Ear Infirmary of Mount Sinai

Grievance Procedures


The patient and family are encouraged to help the facility improve its understanding of the patient's environment by providing feedback, suggestions, comments and/or complaints regarding the service needs and expectations. A complaint or grievance should be registered by contacting the center and/or a patient advocate in the New York State Department of Health or Medicare. The surgery center will respond in writing with notice of how the grievance has been addressed. Should you be unable to exercise these rights on your own, please have your authorized representative do so on your behalf.


Complaints and concerns can be expressed in any of the following ways:


  1. Discuss with your physician

  2. Discuss with the center's Administrator, Mark Spina at 929-258-7720 or write to

    Mark Spina, Administrator
    North Queens Surgical Center (NYEEQASC)
    45-64 Francis Lewis Blvd Suite 200
    Bayside, NY 11361

  3. Call the New York State Department of Health complaint hotline at 800-804-5447 or write to:

    New York Department of Health
    433 River Street, Suite 303
    Troy, NY 12180-22299

  4. 1. Call the Medicare Beneficiary Hotline at 1-800-MEDICARE (1-800-633-4227) or write to:

    Centers for Medicare & Medicaid Services
    7500 Security Boulevard
    Baltimore, Maryland 21244-1850

    2. Or contact the Medicare Ombudsman via the world wide web at:
    https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html

Per NY DOH regulation 751.9, the center is required to provide the patient or his/her designee with a written response to their grievance within 30 days if requested by the patient indicating the findings of the investigation.